1. Overview
Vrajeshwar Enterprise Private Limited is committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our CPaaS platform services.
2. Subscription Refunds
- Annual Plans: Full refund within 14 days of initial purchase if no messages have been sent. Pro-rated refund available within 30 days.
- Monthly Plans: No refund for the current billing period. Cancellation takes effect at the end of the current period.
- Enterprise Plans: Refund terms are specified in your Order Form or Master Service Agreement.
3. Usage-Based Charges
Message credits and usage-based charges are non-refundable once consumed. Unused prepaid credits may be refunded within 30 days of purchase, minus a 5% processing fee.
4. SLA Credits
Service Level Agreement credits for downtime are automatically applied to your next invoice. SLA credits are not redeemable for cash refunds.
5. Refund Process
To request a refund, email sales@vrajeshwar.com with your account details and reason for the request. Refunds are processed within 7-10 business days to the original payment method. GST adjustments will be made as per applicable tax regulations.
6. Non-Refundable Items
- Setup and onboarding fees
- Custom development and integration services
- Third-party channel fees (WhatsApp, carrier charges)
- Dedicated infrastructure provisioning costs